FAQ’s

Welcome to the Diplexo LLC FAQ page! Here, you’ll find answers to some of the most commonly asked questions about our products, services, and policies. If you have any other inquiries, feel free to contact us!

General Questions

1. What is Diplexo LLC?

Diplexo LLC is a Greeley, Colorado-based company dedicated to providing high-quality products and exceptional customer service. Our mission is to enhance your shopping experience with innovative solutions.

2. How can I contact Diplexo LLC?

You can reach us through the following methods:

• Email: support@diplexo.us
• Phone: +1 719-204-6371
• Address: 1008 22nd Avenue Ct, Greeley, CO 80631, USA
• Business Hours: Monday to Friday, 8:00 AM to 5:00 PM

Product Information

3. What types of products do you offer?

We offer a wide range of products designed to meet the diverse needs of our customers. From everyday essentials to unique items, we strive to provide high-quality selections.

4. How can I find product information?

You can find detailed information about our products on their respective pages on our website. Each product listing includes descriptions, specifications, and pricing.

Ordering and Payments

5. How do I place an order?

To place an order, simply browse our website, select the products you wish to purchase, and add them to your cart. Once you’re ready, proceed to checkout, where you can complete your order.

6. What payment methods do you accept?

We accept various payment methods, including PayPal, Visa, MasterCard, and American Express. All transactions are processed securely.

Shipping and Delivery

7. What are your shipping options?

We offer multiple shipping options to ensure your order arrives in a timely manner. Shipping costs will be calculated at checkout, and all orders within the continental United States are eligible for free shipping.

8. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order’s progress.

Returns and Refunds

9. What is your return policy?

We offer a 30-day return policy. Items must be unused, in their original packaging, and accompanied by proof of purchase. For more details, please refer to our Return & Refund Policy.

10. How do I initiate a return?

To initiate a return, contact us at support@diplexo.us with your order number and reason for the return. Our customer service team will assist you through the process.

Privacy and Data Protection

11. How is my personal information protected?

We take your privacy seriously. Please review our Privacy Policy for details on how we collect, use, and protect your personal information.

Additional Questions

12. Do you offer international shipping?

At this time, we only ship within the continental United States. We are exploring options to expand our shipping services in the future.

13. How can I stay updated on new products and promotions?

You can subscribe to our newsletter on our website and follow us on social media to stay informed about new product launches, special promotions, and more!

Contact Us

If you have any further questions or need assistance, please don’t hesitate to reach out to us:

• Email: support@diplexo.us
• Phone: +1 719-204-6371

Thank you for choosing Diplexo LLC!