Privacy Policy

Last Updated: October 6, 2024

At Diplexo LLC (“Diplexo.us”), we take your privacy seriously. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or make a purchase. By using our site, you consent to the practices described in this policy.

What Information We Collect
How We Use Your Information
Information Sharing Practices
Use of Cookies and Similar Technologies
Data Protection Measures
Your Rights Regarding Your Information
Children’s Privacy
Transfers of Information
Updates to This Privacy Policy
How to Contact Us

1. What Information We Collect

To provide you with an optimal shopping experience, we may collect the following types of information:

1.1 Personal Information

Identity and Contact Details: Your name, email, phone number, and shipping address.
Payment Information: Secure details related to your payment method, handled by our payment processing partners.
Transaction Records: Details of your purchases, including products bought, transaction amounts, and dates.

1.2 Technical Information

Device Data: Information about the device and browser you use, including IP address and operating system.
Usage Data: Information regarding your interactions with our site, such as pages viewed and the duration of visits.

1.3 Tracking Technologies

We utilize cookies and similar technologies to improve your browsing experience and analyze site traffic.

1.4 Communication Records

Support Interactions: Documentation of your communications with our support team through various channels.
Marketing Preferences: Information about your choices regarding promotional communications.

2. How We Use Your Information

The information we collect helps us to:

Process Orders: Facilitate your purchases, including order confirmation and shipping updates. More details can be found in our Shipping Policy.
Handle Payments: Ensure secure and efficient processing of your transactions.
Provide Customer Support: Address inquiries and assist you with any issues related to your order or account.
Enhance User Experience: Personalize content, product suggestions, and marketing messages based on your interests.
Conduct Marketing: Send promotional communications about new products or special offers, provided you have opted to receive them. You can find more about opting out in our Terms and Conditions.
Analyze Website Performance: Assess site traffic and usage patterns to continually improve our website.
Meet Legal Obligations: Comply with legal requirements, including tax and regulatory mandates.

3. Information Sharing Practices

We are committed to keeping your information private. We may share your information in specific situations:

Service Providers: We may collaborate with trusted third-party service providers to operate our website, process payments, and manage orders. They are required to protect your information and only use it for the purposes we specify.
Legal Compliance: We may disclose your information if required by law or in response to legal requests to protect the rights and safety of Diplexo LLC and our customers.
Business Transactions: In the event of a merger or acquisition, your information may be transferred to the new entity involved.

4. Use of Cookies and Similar Technologies

We employ cookies and other tracking technologies to enhance your experience:

Essential Cookies: Necessary for the operation of our website, including login functionality and cart management.
Analytical Cookies: Collect data on how you use our website to help us improve our services.
Advertising Cookies: Track your browsing habits to deliver targeted advertisements based on your preferences.

You can manage your cookie preferences through your browser settings, but disabling cookies may impact site functionality.

5. Data Protection Measures

We implement robust security measures to protect your personal information:

Encryption: All sensitive data transmitted over the internet is encrypted using secure technology.
Payment Security: We utilize PCI-compliant payment processors to handle your financial information securely.
Restricted Access: Access to your personal information is limited to authorized personnel and service providers.

6. Your Rights Regarding Your Information

You have certain rights regarding your personal information:

Access and Correction: You may request access to the personal information we hold about you and request corrections if necessary.
Data Portability: You can request a copy of your information in a structured, commonly used format.
Deletion Requests: You have the right to request the deletion of your personal information, subject to any legal obligations we may have to retain it.
Opt-Out: You may unsubscribe from marketing communications at any time.

7. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware of any such information, we will take steps to delete it.

8. Transfers of Information

Diplexo LLC operates in the United States, and your information may be processed and stored in the U.S. By using our services, you consent to the transfer and processing of your information.

9. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. We will notify you of any significant changes by posting the updated policy on this page and updating the “Last Updated” date.

10. How to Contact Us

If you have any questions or concerns regarding this Privacy Policy or our practices, please reach out to us at:

Business Name: Diplexo LLC
Email: support@diplexo.us
Phone: +1 719-204-6371
Hours: Monday to Friday, 8:00 AM to 5:00 PM
Address: 1008 22nd Avenue Ct, Greeley, CO 80631, USA

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