Return & Refund Policy

At Diplexo.us, we are committed to ensuring your satisfaction with our Counter Stools & Bar Stools and other furniture items. Our Return and Refund Policy aims to provide a smooth and hassle-free return process.

1. Overview

This Return and Refund Policy is part of our Terms and Conditions and should be read in conjunction with our Privacy Policy and Shipping Policy. By making a purchase on Diplexo.us, you agree to the terms outlined in this policy.

2. Return Eligibility

2.1 30-Day Return Window

You may return most items purchased from Diplexo.us within 30 days of delivery for a full refund. The 30-day period begins on the day your item is delivered, as confirmed by our shipping carrier.

2.2 Condition of Returns

To be eligible for a return, the item must meet the following conditions:

In the same condition as received
Unused and in its original packaging
Free from damage or excessive wear
Accompanied by all accessories, parts, and documentation

2.3 Non-Returnable Items

Certain items cannot be returned for health and safety reasons, including:

Custom or made-to-order items
For a complete list of non-returnable items.

3. Return Process

3.1 Initiating a Return

To initiate a return, please contact our customer support at support@diplexo.us or call +1 719-204-6371 within the 30-day return window.

3.2 Packaging Your Return

Use the original packaging whenever possible. If unavailable, use a sturdy box with adequate protection for your item. Include all original accessories and documentation with the item.

3.3 Shipping Your Return

We will provide you with a prepaid return shipping label. Simply attach the return label securely to the package and drop it off at any authorized shipping carrier location.

3.4 Return Shipping Costs

Diplexo.us covers the return shipping costs for eligible items. If the return is due to an error on our part (e.g., wrong item sent), return shipping will be fully covered.

4. Refund

4.1 Refund Process

Once we receive and inspect your returned item, we will process your refund and notify you via email. Refunds are issued to the original payment method used at checkout.

4.2 Refund Timeframe

Refunds are typically processed within 3-5 business days after receiving your return. Depending on your payment method, it may take an additional 5-10 business days for the refund to appear in your account.

4.3 Full Refunds

We offer full refunds on eligible returns within the 30-day return window, including the full purchase price and any applicable taxes.

4.4 Partial Refunds

Partial refunds may be issued if:

The item shows signs of wear or damage
Accessories or parts are missing

5. Exchanges

If you wish to exchange an item for a different size or product, follow the return process outlined above and place a new order for the replacement item through our online store for faster processing.

6. Damaged or Defective Items

6.1 Items Damaged in Transit

If your item arrives damaged, please contact us within 48 hours of delivery. We will arrange for a return and send a replacement at no additional cost.

6.2 Defective Items

If an item is defective, contact us within the 30-day return window. We will provide a prepaid return label and send a replacement or process a full refund.

7. Late or Missing Refund

If you haven’t received your refund within the specified timeframe, please:

Check your bank or credit card statement
Contact your bank or credit card company, as processing times may vary
If you’ve done all of the above and still haven’t received your refund, please reach out to us via our Contact Us page.

8. Gifts

If the item was marked as a gift during purchase, you will receive a gift credit for the value of the returned item. The gift giver will not be notified of the return.

9. Exceptions and Special Circumstances

9.1 Bulk Orders

For orders of 5 or more of the same item, please contact our Customer Service team for specific return instructions.

9.2 Customized Items

Customized or personalized items are not eligible for return unless defective. Please reach out to us for further assistance.

9.3 Promotional Items

Items purchased as part of a promotion or bundle may be subject to different return conditions. Refer to the promotion’s terms or our Contact Us page for more details.

10. Customer Rights

This Return and Refund Policy does not affect your statutory rights as a consumer.

11.Restocking Fees

Diplexo.us does not charge any restocking fees for items returned within the 30-day return window.
When you return a product purchased from our store, you will receive a full refund without incurring any additional fees for restocking.

Return Conditions

To qualify for a refund without a restocking fee, returned items must meet the following criteria:

The item must be in the same condition as received.
It must be unused and in its original packaging.
It should be free from damage or excessive wear.
All accessories, parts, and documentation must be included.

12. Customer Service Contact

For questions about returns or refunds, please contact our customer service team:

Business Name: Diplexo LLC
Email: support@diplexo.us
Phone: +1 719-204-6371
Hours: Monday to Friday, 8:00 AM to 5:00 PM
Address: 1008 22nd Avenue Ct, Greeley, CO 80631, USA

For additional contact options, visit our Contact Us page.

13. Policy Updates

We reserve the right to modify this policy at any time. Any changes will be posted on this page, with the date of revision. Changes will not apply to returns already in progress.
Last Updated: October 7, 2024

By making a purchase on Diplexo.us, you agree to this Return and Refund Policy. For more information on how we handle your data, please refer to our Privacy Policy and Terms and Conditions.