Shipping Policy

Last Updated: October 6, 2024

At Diplexo.us, we are committed to providing clear and transparent shipping details to our customers. This Shipping Policy outlines how we handle and deliver orders from our online store. Our aim is to ensure a smooth, reliable, and transparent shopping experience.

1. Shipping Coverage and Restrictions

1.1 Areas We Serve
We currently ship to all 50 states within the United States.

1.2 Shipping Restrictions
We do not offer international shipping at this time.
We do not ship to U.S. territories, APO/FPO addresses, or P.O. boxes.

2. Shipping Costs

2.1 Free Shipping
We offer free shipping on all orders within the contiguous United States, including all furniture products such as Counter Stools & Bar Stools available on Diplexo.us.

2.2 Additional Charges
Shipping to Alaska and Hawaii may incur additional fees, which will be calculated at checkout. We aim to provide upfront pricing with no hidden costs.

3. Shipping Methods and Timeframes

3.1 Shipping Carrier

We partner with trusted carriers like FedEx and UPS to ensure safe and efficient delivery of our furniture.

3.2 Shipping Process

Order Processing Time: 1-2 business days. During this period, your order is carefully packed and prepared for shipment.
Transit Time: 3-4 business days after the order has been shipped.

3.3 Total Delivery Timeframe

Your order will be delivered within 4 to 6 business days from the date of purchase.

3.4 Business Days Defined

Business days are defined as Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays will begin processing on the next business day.

4. Order Tracking

4.1 Tracking Information
Once your order has been shipped, we will send you an email that includes:

A tracking number
A link to track your package
An estimated delivery date

4.2 How to Track Your Order
You can track your order by:

Clicking the tracking link in your shipping confirmation email
Visiting the Order Tracking page on our website, entering your order number and email address for real-time tracking updates.

5. Delivery Details

5.1 Standard Delivery
For most furniture orders, a signature is not required upon delivery unless specified otherwise.

5.2 Large or Bulky Items
For larger items, such as Counter Stools & Bar Stools, the delivery carrier may contact you to schedule a delivery appointment. A signature might be required upon delivery for these types of shipments to confirm receipt.

5.3 Failed Delivery Attempts
If you’re unavailable during delivery:

The carrier will leave a delivery attempt notice.
Most carriers make up to three delivery attempts before holding the package at a local facility for pickup.

6. Shipping Issues

6.1 Lost Packages
If your tracking information hasn’t been updated in 5 business days, please contact our Customer Support team at support@diplexo.us. We will initiate an investigation with the carrier. If the package is confirmed lost, we will send a replacement at no extra cost.

6.2 Damaged Packages
If your package arrives damaged:

Refuse delivery if possible and take note of the damage.
Contact our Customer Support team within 48 hours of delivery. We will arrange for the damaged item to be returned and a replacement shipped to you.

6.3 Incorrect or Missing Items
If you receive an incorrect item or if any items are missing from your order, contact us within 7 days of delivery. We will arrange for the incorrect items to be returned, and we will ship the correct or missing items at no additional cost.

7. Order Changes and Cancellations

7.1 Modifying an Order
To modify an order that hasn’t shipped, contact our Customer Support team at support@diplexo.us as soon as possible. Include your order number and desired changes, and we’ll do our best to accommodate your request.

7.2 Canceling an Order
If your order has not yet been shipped, you can cancel it for a full refund. Once an order has been shipped, cancellations will no longer be possible, but you may refer to our Returns and Refund Policy for further assistance.

8. Delivery Commitment

8.1 Delays
While we aim to meet the estimated delivery times provided, unexpected events beyond our control, such as weather conditions or logistical delays, may cause shipping delays. We will keep you updated via email if delays occur.

8.2 Environmental Responsibility
We care about the environment and are committed to reducing our carbon footprint. We use recyclable packaging whenever possible and choose shipping routes that reduce emissions.

9. Customer Support

For any questions regarding your shipment or delivery, please contact our dedicated Customer Support team:

Business Name: Diplexo LLC
Email: support@diplexo.us
Phone: +1 (719) 204-6371
Hours: Monday to Friday, 8:00 AM to 5:00 PM
Address: 1008 22nd Avenue Ct, Greeley, CO 80631, USA

For additional contact options, visit our Contact Us page.

10. Related Policies

For more information about our policies, please refer to the following:

11. Policy Updates

This shipping policy is subject to updates in compliance with Google Merchant Center’s guidelines. We recommend reviewing this page periodically for any changes. Any updates will be posted on this page.